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Resort Policies

Learn about our Tucson resort's essential policies for check-in/out, cancellations, resort fees, pet guidelines, and smoking regulations.

Resort Policies:

Check In/Check Out:
Check-in: 4pm
Check-out: 11am
Late departure requests are granted on day of departure, based on availability. Fees apply.
Must be 21 & up to check-in

Cancelation Policy:

In the event you need to cancel your room reservation, please contact a front desk agent at 520-299-1501 at least 48 hours prior to your arrival date to avoid a cancelation charge. Not canceling at least 2 days prior to your arrival will result in a charge for one night and tax. No show reservations will be charged one night and tax. Cancelations within 7 days and no-show reservations on any Advanced Purchase rate will be charged the first night room and tax.


Hacienda Del Sol is committed to providing guests and employees with a smoke-free environment. We request you do not smoke in guest rooms, indoor public areas, restaurants and banquet facilities. This includes the smoking of tobacco, cigarettes, marijuana, e-cigarettes and vape pens. Anyone found to be smoking or having smoked in our smoke-free environment will be subject to a fine of $250.00.

Resort Fee:

The below amenities are included in your $35 daily resort fee:
  • Secure Wi-Fi
  • Valet Services & Gratuity
  • Housekeeping Services & Gratuity
  • In-room Bottled Water
  • Coffee Service in Lobby
  • Parking
  • Access to over 7,000 magazines and newspapers with our PressReader App

Pet Policy:

At Hacienda Del Sol, we love animals of all kinds and allow cats and dogs with the following restrictions:

  • Pets are restricted to ground level room types only.
  • While our rooms are spacious, no more than two (2) domestic pets weighing no more than seventy-five (75) pounds each are allowed per room.
  • A current mobile phone number must be left with a front desk agent in case of emergency or if we need to contact you.
  • A non-refundable fee of $100 will be charged at the time of check-in and $25 per day for each additional night.
  • Pets must remain within your control at all times, either on a leash or in a carrier when outside of your room.
  • Pets are not allowed inside our restaurants, fitness center or any pool areas.
  • Housekeeping will not enter a room with an unattended pet inside. Your pet must be restrained or removed from the room while hotel staff is present in your room. You are required to notify a front desk agent if you need your room serviced at a specific time between 8am and 3pm.
  • In consideration for other guests, please always clean up after your pet.
  • If your cat is staying with you, you will need to provide a litter box.
  • The hotel staff will count on you to prevent your pet from making excessive noise, being disruptive or aggressive. You will assume all responsibility if your pet disrupts other guests.
  • If your room requires excessive cleaning as a result of your pet, the hotel may charge you for additional services.
  • If your room incurs damage as a result of your pet, the hotel may charge you for repairs.
  • Hacienda Del Sol is not liable for any injury suffered by your pet while on hotel premises.
  • Failing to disclose your pet is staying with you at Hacienda Del Sol will result in a $300 fee in addition to the $100 non-refundable fee and $25 per night.