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Hacienda Del Sol and COVID-19:

Hacienda Del Sol Guest Ranch Resort has always been and will continue to be committed to the health and safety of both our guests and our employees. We are continuing to monitor the latest updates regarding COVID-19 (Coronavirus) from the Centers for Disease Control and Prevention (CDC).
Hacienda Del Sol is welcoming guests as usual while observing our high standards of cleanliness with additional health and safety precautions in place.
 

A letter from Jill Clark, Resort General Manager

To all of our Hacienda Del Sol Guests (past, present and future),

All of us at the Hacienda Del Sol Resort would like to offer a sincere thank you for your valued patronage over the years and certainly for your loyalty and friendship during this health crisis. We hope that you have not been touched by the virus and, for those of you who have, our hearts are with you and your families and friends. In accordance with the latest Executive Order from the office of Doug Ducey, Governor of Arizona, as well as the City of Tucson and Pima County along with CDC recommendations, we respectfully request that you wear a mask when in the public areas of our resort. This includes wearing a mask into the restaurant, which can be removed once seated, and then wearing it as you leave the restaurant.

As we enact final guidelines from our state and local governments, we are attending webinars and reading everything published from the top sources in the country. Our Terraza Garden Patio restaurant is open for breakfast, lunch and dinner, as well as our pools, following CDC guidelines as directed and approved by the Governor's office. We are currently preparing for a reopening of our spa treatment rooms on July 13, a time consuming process as we enact new policies and procedures as well as insuring we have all necessary Personal Protective Equipment to keep our guests and employees safe and relaxed during treatments.

A special thank you to our team members who have been with us through these days of limited services and gone out of their way to take care of each other and our guests. We are all anxiously awaiting the return of more of our co-workers and the heightened energy that guests bring to our resort.

I look forward to your return, or your first time visit, and the opportunity to serve you with gracious hospitality and Forbes 4-star service!

In the Spirit of Hospitality,
Jill Clark
Resort General Manager
 


In addition to our usual high standards of cleanliness and sanitation, below are some added precautions we are taking:

 

Public Spaces:

  • All public spaces cleaned with increased frequency with EPA registered disinfectants
  • High-touch areas cleaned regularly (including door handles, railings,fixtures, desks)
  • High-touch areas cleaned regularly (including door handles, railings,fixtures, desks)
  • New mobile hand sanitizer stations available across property
  • Increased signage to remind guests and staff to continue social distancing and wash or sanitize hands frequently
 

Guest Experience:

  • Low contact check-in and check-out procedures
  • Options for limited or no touch housekeeping services
  • Guest mobile phones can be used to message staff for room requests and in-room dining service
 

Guestrooms:

  • Use of EPA registered disinfectants for high-touch areas (door handles, telephones, desks, fixtures)
  • OZone generators are used prior to each guest arrival treating the air to eliminate germs, viruses and microbes
 

Dining:

We will continue to offer a daily curbside pick up menu in addition to opening our open air patio restaurant on Thursday, May 13, 2020

Our additional health and safety precautions include:

  • Opening only the open air Terraza Garden Patio & Lounge with seating reduced by 30%
  • Tables are spaced six feet apart in order to continue following social distancing guidelines
  • Checking employees temperature twice a day
  • All employees will wear gloves and masks
  • Guests will only receive single-use, disposable menus
  • Continuous cleaning and sanitation practices in place throughout the restaurant including tables, chairs, doors, check presenters and waiting areas
  • Providing hand sanitizer to all guests
 

If you have any further questions please give us a call at 520-299-1501.

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